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Terms & Conditions For Online Purchases

In the terms of the conditions ‘’the Company’’ means A&B Fencing Ltd and its trading divisions; ‘’the Customer’’ means the person, firm or company purchasing the goods and/or accepting services from the company.


(I) These Delivery Terms have been taken from our Terms and Conditions of Sale, for a full copy of our Terms and Conditions of Sale, please click [here].

(II) Delivery is normally available throughout the UK and prices for delivery will be automatically included when the delivery postcode is entered.  For a full list of prices or for more information regarding delivery options and rates please call our sales team on 0151 546 1007 for more information.

(a) Delivery of the goods shall be made by the Customer collecting the goods at the company’s premises at any time after the Company has notified the Customer that the goods are ready for collection or, if some other place for delivery is agreed by the Company, by the Company delivering the goods to that place.
(b) Goods shall be delivered by a method of transport the Company considers suitable to the address requested by the Customer.
(c) The Company shall not be liable to the Customer for any loss or damage whether direct, indirect or consequential if it is delayed in part or in whole in delivering the Goods.
(d) Risk of damage to or loss to the goods shall pass to the customer:

  1. in the case of goods to be delivered at the Company’s premises, at the time when the Company notified the Customer that the goods are available for collection; or
  2. in the case of goods to be delivered otherwise than at the Company’s premises, on the delivery or if the Customer wrongfully fails to take delivery of the goods, at a time when the Company has tendered delivery of the goods.

(e) Where goods are delivered by or on behalf of the Company otherwise than at the Company’s premises, the Company accepts no liability whatsoever for loss of or damage to goods in transit unless notified in writing of the details within seven days following despatch.
(f) The Customer will give to the Company, its servants and workmen, unrestricted access to any relevant working area at all reasonable times and shall provide the necessary labour and equipment so that the Company may complete the delivery in accordance with the Contract.  Return visits as a result of the Customer’s failure to take delivery of the goods for whatever reason will be on a chargeable basis.
(g) Any stated time or date for delivery is an estimate only and the Company does not bind itself to make delivery at such time or date.  Accordingly the Company shall not be liable for failure to deliver by such time or date, nor for any loss or damage arising directly or indirectly from such failure; nor shall the Customer be entitled to refuse to accept the goods because of a late delivery; nor, where goods are to be delivered in instalments, shall the Company’s failure to deliver any instalments by any time or date entitle the Customer to treat the contract as a whole as repudiated.
(h) If the Customer fails to take delivery of the goods or fails to give the Company adequate instruction for delivery, without prejudice to any other right or remedy available to the Company, the Company may:

  1. store the goods until actual delivery and charge the Customer for the reasonable costs (including insurance) of storage; or
  2. sell the goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account the Customer for the excess over the price stated in the Contract or charge the Customer for any shortfall below the prices stated in the contract.

(i) Where delivery is agreed to be made by instalments, each instalment shall be deemed to be a separate and distinct contract, and no default by the Company in respect of any one or more instalment shall entitle the Customer to reject or withhold payment in respect of any other instalment or instalments.
(j) On request, the Company shall, within three months of delivery, provide evidence  of delivery of goods ordered, such as delivery note.  If the Customer does not raise any query about delivery within such period, goods shall be deemed to have been delivered in accordance with the Customer’s order.


Should you wish to return goods from online purchases for any reason you have the right to do so within 7 working days of receiving the goods.  The Company shall not be held responsible for any costs related to postage or packaging.   This shall not affect the Customers Statutory Rights.

Unlawful Use

(I) The Customer shall not use this website for any unlawful activity or by any means prohibited under the Terms and Conditions.

(II) The Customer shall not use this site in any manner which may harm The Company or adversely affect the site functionality or its use by others.  The Customer shall not use this site to obtain any information that is not already made available through it.

Disclaimer Website Links

(I) The views and opinions expressed throughout this website and the various  attached links are for information purposes only and are not necessarily the views or opinions of the Company.

(II) The information included in this website and the links provided are for the convenience of the Customer and the Company cannot be held responsible for any of the content.

Website Terms of Use

All information on this website is correct at the time of publishing.  The Company reserves the right to update and modify the website in accordance with any changes occurring in the the Company including but not limited to price changes, sizes, descriptions and images.

Data Protection Privacy Notice


This notice outlines the data protection policies and proceedures we have adopted and to which we abide to ensure we are GDPR compliant. The purpose of this notice and any other documents referred to in it, is to clearly list and identify the legal requirements, proceedures and rights which must be established when we obtain, process transfer and/or store your personal data. This notice will assist you in understanding the obligations, responsibilities and rights which arise from the Data Protection Laws.


Everyone has rights with regard to the way in which their personal data is handled. In order to operate efficiently we need to collate and use information about the people with whom we work. This includes current, past and prospective employees, clients and others with whom we communicate.

We regard the lawful and correct treatment of personal information as integral to successful operation and to maintaining the confidence of the people we work and communicate with. To this end we fully endorse and adhere to the principles of the relevant Laws.

We are not registered as a Data Controller on the Register kept by the Information Commissioner's Office.

Definitions in this Privacy Notice


Information stored electronically, on a computer, server or in certain paper-based filing systems.

Data Controller:

A&B Fencig Ltd, registered company number 4116888, has determined the purposes for which, and the manner in which your Personal Data is processed. The Data Controller has overall responsibility for compliance with the Data Protection Laws. Any questions about the operation of this Notice or any concerns that the Notice has not been followed should be referred in the first instance to A&B Fencing Ltd at Birchill Road, Knowsley Industrial Estate, Liverpool, L33 7TD.

Data Processor:

Any person or organisation that is not a Data User that processes personal data on our behalf and in accordance with our specific instructions. Our staff will be excluded from this definition but, the definition could include suppliers who handle personal data on our behalf.

Data Subjects:

All living individuals about whom we hold Personal Data. All Data Subjects have legal rights concerning the processing and storage of their personal information.

Data Users:

Our employees whose work involves processing your Personal Data. Data users are responsible for the proper use of the data they process and must protect the data they handle in accordance with this notice.

The Enactment:

The Data Protection Act 1998 (the Act) up to and untill 25 May 2018 after which The General Data Protection Regulations 2017 (GDPR) will apply, both of which regulate the way in which all Personal Data is held and processed.

Personal Data:

Information which can be used to directly or indirectly identify a living individual.


Any activity in which the data is used, including (but not limited to) obtaining, recording, organising, amending, retrieving, using, disclosing, erasing, destroying and/or holding data. The term "processing" also includes transferring personal data to third parties.

Supervisory Authority:

The Authorised Body which is empowered to govern and manage how the GDPR is implemented and abided by in a particular EU state. In the case of the UK the Supervisory Authority is the: Information Comissioner's Office.

Sensitive Personal Data:

This includes information about a person's race, ethnicity, political opinions, convictions, religion, trade union membership, physical and/or mental health, and sexual preference. Sensitive personal data can only be processed with the express written consent of the person concerned.

Notice Statement

In accordance with the GDPR anyone processing Personal Data must comply with the six principles of good practice. These provide that Personal Data must:

  1. be processed fairly, lawfully and transparently;

  2. only be used for the purpose for which it was collected;

  3. be adequate, relevant and not excessive for the purpose for which it is being processed;

  4. be accurate and kept up-to-date;

  5. not be kept longer than necessary to fulfil the purpose of its collection; and

  6. be kept secure and protected from unauthorised processing, loss, damage or destruction [which includes the data not being transferred to a country or territory outside the European Economic Area unless the Personal Data is adequately protected and/or consent of the Data Subject has been provided].

1. Fair, Lawful and Transparent Processing

For Personal Data to be processed lawfully, the basis for the processing must be one of the legal grounds set out in the Enactments. These include, among other things, your written consent to the processing, or that the processing is necessary for the performance of our sales contract with you.

In the event we collect Personal Data directly from you, this Notice should assist in informing you about:

  1. The purpose or purposes for which we intend to process your Personal Data.

  2. The types of third parties, if any, with which we may share or disclose your Personal Data.

  3. The means with which you can limit our processing and disclosure of your personal Data.

Your Personal Data that we hold will have been provided by you but if we receive Personal Data about you from other sources, we will provide you with this information as soon as possible thereafter.

When sensitive Personal Data is being processed, additional conditions and securities must be in place to ensure protection.

2. Processing for Limited Purposes

In the course of our business, we shall process the Personal Data we receive directly from you (for example, by you completing forms, sending us papers or from you corresponding with us by mail, phone, email or otherwise) and your Personal Data which we receive from any other source.

We shall only process your Personal Data to fulfil and/or enable us to satisfy the terms of our contract or for any other specific purposes permitted by the enactments. Should we deem it necessary to process your Personal Data for purposes outside and/or beyond the reasons for which it was originally collected, we will contact you first, to inform you of those purposes and our intent and may also apply for your consent.

3. Adequate, Relevant Non-Excessive Processing

We will only collect and process your Personal Data as required to fulfil the specific purpose/s of our contract and agreements with you.

4. Accurate and up to date Data

We shall ensure that all Personal Data held is accurate and up to date and will check the accuracy of any Personal Data at the point of collection and at regular intervals afterwards. If you become aware that any of your Personal Data is inaccurate, you are entitled to contact us and request that your Personal Data is amended. We will take all reasonable steps to destroy or amend inaccurate or out-of-date data.

5. The Timely Processing of the Data

We will not keep Personal Data longer than is necessary for the purpose or purposes for which it was collected. Once Personal Data is no longer required, we will take all reasonable steps to destroy and erase it.

6. Keeping Your Personal Data Secure

Our employees and contracted personnel are bound to our privacy policies, procedures and technologies which maintain the security of all your Personal Data from the point of collection to the point of destruction.

We maintain data security by protecting the confidentiality, integrity and availability of your Personal Data, and when we do so we abide by the following definitions:

  1. Confidentiality: We ensure that the only people authorised to use your Personal Data can access it.

  2. Integrity: We will make certain that your Personal Data is accurate and suitable for the purpose for which it is processed.

  3. Availability: We have established procedures which mean only our authorised Data Users should be able to access your Personal Data if they need it for authorised purposes.

We also maintain security procedures which include, but are not limited to:

  1. Secure lockable desks and cupboards. Desks and cupboards shall be kept locked if they hold your Personal Data.

  2. Methods of disposal. Paper documents containing Personal Data are shredded and digital storage devices shall be physically destroyed when they are no longer required.

  3. Data users shall be appropriately trained and supervised in accordance with this Notice which includes requirements that computer monitors do not show confidential information to passers-by and that Data Users log off from or lock their PC/electronic devise when it is left unattended.

  4. Our computers have appropriate password security, boundary firewalls and effective anti-malware defences. We routinely back-up electronic information to assist in restoring informtion in  the event of disaster and our software is kept up-to-date with the latest security patches.

  5. One or all of the following measures shall be applied to the Personal Data held; separating the Personal Data and/or pseudonymisation and/or the encoding of the data.

  6. We will ensure that this Notice is kept updated in response to any amendments to the Law.

We shall take appropriate security measures against unlawful and/or unauthorised processing of Personal Data, and against the accidental loss of, or damage to, your Personal Data.

We shall only transfer your Personal Data to a Data Processor (a Data User outside our business) if the Processor agrees to comply with our procedures and policies, or if the Processor puts in place security measures to protect Personal Data, which we consider adquate and are in accordance with the Enactments.

Transferring the Personal Data out of the EEA

 We shall only transfer any Personal Data we hold to a country outside the European Economic Area ("EEA"), if one of the following conditions applies:

  • The country to which your Personal Data shall be transferred ensures an adequate level of protection and can ensure your legal rights and freedoms.

  • You have given your consent that your Personal Data is transferred.

  • The transfer is necessary for one of the reasons set out in the Enactments, including the performance of a contract between you and us, or to protect your vital interests.

  • The transfer is legally required on important public interest grounds or for the establishment, excise or defence of legal claims.

  • The transfer is authorised by the ICO and we have received evidence of adequate safeguards being in place regarding the protection of your privacy, your fundamental rights and freedoms, and which allow your rights to be exercised.

The Personal Data we hold may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Those Data Users may be engaged in, among other things, the fulfilment of contracts with you, such as the processing of payment details and/or the provision of support services.

How We Will Use Your Personal Data

We will only collect and process your Personal Data to the extent that it is needed to fulfil our operational and contractual needs or to comply with any legal requirements.

We shall access and use your Personal Data in accordance with your instructions and as is reasonably necessary to fulfil our contractual obligations and responsibilities to you;

  • to provide, maintain and improve our services;

  • if we intend to use your Personal Data for the advertising and marketing of our services and/or the service of our affiliates. We shall seek your seperate express consent and you are entitled to opt out of these services at any time;

  • to respond to your requests, queries and problems; and

  • to inform you about any changes to our services and related notices, such as security and fraud notices.

When We May Share Your Personal Data

There are times when we may need to share your Personal Data. This section discusses how and when we might share your Data:

  • We may share your Personal Data with certain bodies to fulfil our contract with you such as our suppliers, contractors, haulage providers, HMRC, and other governmental, regulatory bodies.

  • We only use software providers, to process electronic data, including personal data, that state they are GDPR compliant and/or apply equivalent/adequate safeguards.

  • If we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, lawful requests, court orders and legal process.

  • To enforce or apply any contract or other agreement with you.

  • To protect our rights, property, or safety and that of our employees, members, or others, in the course of investigating and preventing money laundering and fraud.

Your Rights and Requests Concerning Your Personal Data

We will process and manage all your Personal Data in line with your rights; in particular your rights to:

  • request access to any data we hold about you;

  • prevent the processing of your Personal Data for direct-marketing purposes, if so instructed;

  • ask to have inaccurate Personal Data amended;

  • be forgotten, and have all relevant Personal Data erased (subject to our overriding legal obligations);

  • prevent processing which is likely to cause damage or distress to you or anyone else;

  • request certain restrictions on the processing of your Personal Data;

  • receive a copy of your Personal Data and/or request a transfer of your Personal Data to another Data Controller;

  • not be subject to automated decision making;

  • be notified of a data security breach which affects your rights and freedoms, without undue delay;

  • if you have provided your express consent that your Personal Data may be processed for marketing and advertising purposes, you are entitled to withdraw that consent. Such a withdrawal will not affect any processing of the data completed before consent was withdrawn; and

  • to make certain requests to us concerning how your Personal Data is managed

Access and portability requests

You are entitled to request access to your Personal Data unless providing a copy would adversely affect the rights and freedoms of others.

You can also request information about the different categories and purposes of data processing; recipients or catagories of recipients who receive your Personal Data, details on how long your Personal Data is stored for, information on your Personal Data's source and whether the Data Controller uses automated decision-making.

You also have "Data Portability" rights which include the right to request a copy of your Personal Data be sent to you or transmitted to another Data Controller.

Correction requests

You are entitled to request that we correct or complete your inaccurate or incomplete Personal Data without undue delay and we will update the information and erase or correct any inaccuracies as required.

Erasure requests

You can exercise your "right to be forgotten" and can request we erase your Personal Data. Once receiving a request we must erase the Personal Data without delay, unless an exception applies that permits us to continue processing your data. Details of such exceptions are contained in the Enactments and include situations where we might need to retain the information to carry out our official duties and/or comply with legal obligations and/or for the establishment of exercising or defending legal claims, or it is in the public interest to retain your Personal Data.

Restriction requests

You may request restrictions be applied to the processing of your Personal Data for some specific reasons such as you contest the accuracy of the data, the processing is unlawful or if we no longer need to process your Personal Data. You can also request restrictions be applied if the processing is being done for public interest or third party reasons.

If such a request is received we can continue to store your Personal Data, but may only process it under certain circumstances, such as: you give consent for us to continue processing your data, we need to establish, exercise, or defend legal claims or we need to protect the rights of another individual or legal entity or for important public interest reasons.

Objection requests

You may also object to your Personal Data being processed under certain circumstances, including for direct marketing purposes and profiling related direct marketing.

If we receive such an objection we will stop processing your Personal Data unless we can show a compelling legitimate ground for processing your Personal Data which overrides your interests and the basis of your request.

Your Telephone Queries and Requests

When receiving telephone enquiries, in which Personal Data is requested we will only verbally disclose Personal Data held on our systems if we can confirm the caller's identity so as to ensure that the data is only given to a person who is entitled to receive it.

We may suggest that a caller put their request in writing to assist in establishing the caller's identity, and to enable us to clearly record the nature of the request and to assist in further identity checks.

If we have reasonable doubts about the identity of the person making the request, we may request additional information to confirm the caller's identity.

In difficult situations our Data Users may refer a request to their line manager for assistance.

Responding to Your Requests

Upon receiving a request from you concerning your Personal Data, we will respond within one month of receiving the request by email (unless you request a response in an alternative format).

If we are unable to immediately comply with your request we will inform you within our response stating whether we need to extend our response time (for up to a maximum of two months), along with an explanation for the delay.

If we do not take any action within one month after receiving your request, you are entitled to request an explantion from us as to why no action was taken and you may make a complaint to the ICO: Information Commissioner's Office, Wycliffe House, WaterLane, Wilmslow, Cheshire, SK9 5AF (Tel: 0303 123 1113) (email:

Once the GDPR comes into force, we will not be entitled to charge for the provision of your Personal Data, unless the requests are manifestly unfounded or excessive, particularly if it is repetitive in which case we may refuse to act on the request, or apply further fees to cover the associated administrative costs.

Your Complaints

If you feel that your questions or concerns regarding your Personal Data have not been dealt with adequately or that your request has not been fulfilled by us, you can use our complaints procedure, by emailing us at

If, at the conclusion of our complaints procedure you do not feel that we have adequately dealt with your complaint you may make a complaint directly to ICO: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF (Tel: 0303 123 1113) (email:

Changes to our Data Protection Policy

We keep our privacy policy under review and reserve the right to amend and update the policy as required. Where appropriate, we will notify you of those changes by mail, email and/or by placing an updated version of the policy on our website.